Application Support Consultant / Payment – RTGS BPS
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Job Role – Application Support Consultant / Payment – RTGS BPS
Location – Riyadh & remote position offshore
Type – Contract
Length – 12-month extendable contract
Benefits – Lucrative salary, EOSB, medical costs
Our client is among the top ten largest banks in the GCC covering Retail Banking, Wealth Management, Corporate and Institutional Banking, Treasury and Islamic Banking.
Key Responsibilities:
• 24X7 production support on RTGS BPS
• Investigate and analyze application-related incidents, identifying root causes and implementing effective solutions.
• Provide second-level (L2) Production support, responsible for diagnosing and resolving technical issues, providing support to end-users, and collaborating with cross-functional teams to enhance overall system efficiency.
• Provide a workaround fix and collaborate with application vendors for permanent resolution of the bugs.
• Troubleshooting techniques and problem-solving skills.
• Handling deployment activities in production environment.
• Follow up skills to get issues resolved and prepare effective support.
• Monitor the performance and availability of applications, identifying potential issues, make sure of effective alerting setup and problem reporting.
• Provide Support housekeeping activities.
• Knowledge in Incident Management and Change Release Life cycle.
Skills and Experience
• Minimum of 8+ years of experience within 24X7 production support
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a similar role in application support or a related technical support in Banking.
• Excellent communication and interpersonal skills.
• Expertise in Banking Payments (SARIE, IPS and BPS).
• Knowledge in ISO2022, ISO15022, MX Migration
• Knowledge in JAVA ,JBOSS
• Knowledge in SQL
• Knowledge in API Integration
• Knowledge in Linux and Shell scripting
Don’t miss this opportunity to advance your career. If you have the passion, skills, and experience to excel in this role, apply today!