ITSM Consultant

Riyadh

Contract

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Position: ITSM Consultant
Location: Riyadh, Saudi Arabia
Contract: 12 months + Extendable
Benefit Package: Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave + Flights

Role Summary:
Join our dynamic team as an IT Service Management (ITSM) Consultant specializing in IT Change Management, process optimization, and tool implementation. You will spearhead strategies for adopting project changes, leveraging ServiceNow and ManageEngine products, and ensuring compliance with ITIL or COBIT standards.

Role and Responsibilities:
• Lead the development and implementation of IT Change Management processes and tools
• Collaborate with stakeholders to create strategies supporting adoption of project changes
• Utilize ServiceNow and ManageEngine products to streamline IT service management
• Ensure compliance with ITIL or COBIT standards in service design and transition processes
• Drive service quality and customer satisfaction through effective service design and transition practices

Skills and Experience:
• Proficiency in IT Change Management methodologies and tools
• Experience with ServiceNow and ManageEngine products
• ITIL or COBIT certification preferred
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proven track record in service design and transition management
• Ability to define standards, protocols, roles, responsibilities, and service levels
• Familiarity with knowledge management and problem management practices
• Experience in leading and implementing process improvements
• Ability to work effectively in a dynamic, cross-functional team environment

Don’t miss this chance to advance your career. Apply today!