Application Support Specialist – Telemoney Kiosk
Provide first and second-level support for Telemoney Kiosk users.
Diagnose and troubleshoot software and hardware issues related to the kiosk application.
Respond to user inquiries, resolve problems, and escalate issues as needed.
Monitor the Telemoney Kiosk system to identify and address any performance or reliability issues.
Implement proactive measures to prevent potential system failures.
Work closely with the development team to understand application updates, changes, and new features.
Collaborate with operations and maintenance teams to ensure the hardware components of the kiosks are functioning correctly.
Maintain accurate and up-to-date documentation for common issues, solutions, and troubleshooting procedures.
Create user guides and manuals to assist end-users in utilizing the Telemoney Kiosk effectively.
Provide training to end-users on the proper use of the Telemoney Kiosk.
Conduct training sessions for internal staff to enhance their understanding of the application.
Participate in testing and quality assurance processes for new releases and updates to the Telemoney Kiosk application.
Report bugs and issues to the development team and ensure timely resolution.
Qualifications and Skills:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in application support or a similar technical support role.
Knowledge of financial systems and money transfer processes is a plus.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team.