Application Support Specialist – Telemoney Kiosk



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Position: Application Support Specialist – Telemoney Kiosk
Location: Riyadh, Saudi Arabia
Contract: 12 months + Extendable
Benefit Package: Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave + Flights

Our client is among the top ten largest banks in the GCC covering Retail Banking, Wealth Management, Corporate and Institutional Banking, Treasury and Islamic Banking.

Key Responsibilities:

• Provide first and second-level support for Telemoney Kiosk users.
• Diagnose and troubleshoot software and hardware issues related to the kiosk application.
• Respond to user inquiries, resolve problems, and escalate issues as needed.
• System Monitoring: Monitor the Telemoney Kiosk system to identify and address any performance or reliability issues.
• Implement proactive measures to prevent potential system failures.
• Collaboration: Work closely with the development team to understand application updates, changes, and new features.
• Collaborate with operations and maintenance teams to ensure the hardware components of the kiosks are functioning correctly.
• Documentation:
• Maintain accurate and up-to-date documentation for common issues, solutions, and troubleshooting procedures.
• Create user guides and manuals to assist end-users in utilizing the Telemoney Kiosk effectively.
• Training: Provide training to end-users on the proper use of the Telemoney Kiosk.
• Conduct training sessions for internal staff to enhance their understanding of the application.
• Quality Assurance: Participate in testing and quality assurance processes for new releases and updates to the Telemoney Kiosk application.
• Report bugs and issues to the development team and ensure timely resolution.

Skills and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in application support or a similar technical support role.
• Knowledge of financial systems and money transfer processes is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.

Don’t miss this opportunity to advance your career. If you have the passion, skills, and experience to excel in this role, apply today!