Digital Channels Monitoring/Technical Expert

RIYADH

Contract

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Position: Digital Channels Monitoring/Technical Expert
Location: Riyadh, Saudi Arabia
Contract: 12 months + Extendable
Benefit Package: Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave + Flights

Role Summary:
Join our customers team as an experienced technical expert in channels monitoring and performance. Your primary focus will be on mobile channels, but your role will extend to other platforms like online banking, IVR, WhatsApp, etc. App Dynamics expertise is essential.

Role and Responsibilities:

Set up channels health dashboard.
Monitor channels performance.
Investigate and resolve channel-related incidents.
Provide expertise in App Dynamics.
Collaborate with cross-functional teams.
Skills and Experience:

Strong expertise in channels monitoring and performance.
Proficiency in App Dynamics.
Experience with mobile channels is a must; familiarity with other platforms is a plus.
Ability to analyze data and identify performance issues.
Excellent problem-solving skills.
Strong communication and collaboration skills.
Ability to work effectively in a fast-paced environment.
Attention to detail and accuracy.
Bachelor’s degree in a relevant field preferred.