Product Support Manager – Digital



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Position: Product Support Manager – Digital
Location: Riyadh, Saudi Arabia
Contract: 12 months + Extendable
Benefit Package: Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave + Flights

Our client is among the top ten largest banks in the GCC covering Retail Banking, Wealth Management, Corporate / Institutional Banking, Treasury and Islamic Banking.

Role and Responsibilities

• Assess the failures, systemic problems, hardware, and bugs
• Strong problem solving and troubleshooting skills
• Responsibilities include application and operating system configuration, recovery and maintenance, database backup, and modifications.
• Test the products, communicate the mistakes or related issues to product managers and IT and establish customer workarounds
• Provide customer and sales support for product issues
• Resolve all assigned support cases as quickly and effectively as possible
• Occasionally travel to customers on-site to troubleshoot and product demonstrations
• Train customers and/or sales team on new products / new releases
• Document all work completed to easily track relatable issues
• Research material resources if a new problem is presented that does not have a straightforward solution
• Provide advice for new product ideas or modifications to product managers
• Offer product demonstrations to internal and external customers
• Stay current on the industry to ensure products and solutions keep up with the market

Skills and Experience

• Strong problem solving and troubleshooting skills
• Excellent customer service skills
• Ability to build strong business relationships at anb
• Excellent communication skills (written and oral)

Don’t miss this opportunity to advance your career. If you have the passion, skills, and experience to excel in this role, apply today!