Delivery Manager – CRM Department

Position: Multiple Position – CRM Experts
Location: Riyadh, Saudi Arabia
Contract: 12 months + Extendable
Benefit Package: Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave + Flights

Key Responsibilities:

CRM System Management:

Administer and maintain the CRM system, ensuring data accuracy, security, and system stability.
Customize and configure the CRM system to align with the organization’s business needs.
Regularly update and clean the CRM database to enhance data quality and integrity.
User Support and Training:

Provide training and support to CRM users, ensuring they can effectively utilize CRM features and functionalities.
Troubleshoot user issues, provide technical assistance, and escalate problems to the appropriate channels when necessary.
Process Improvement:

Collaborate with different departments to understand their CRM requirements and processes.
Identify opportunities for process improvement and automation within the CRM system.
Recommend and implement solutions to streamline workflows and enhance productivity.
Data Analysis and Reporting:

Generate reports and analyze CRM data to provide insights into customer behavior, trends, and preferences.
Utilize analytical tools to identify patterns and make data-driven recommendations for business strategies.
Integration and Collaboration:

Integrate CRM system with other business applications to ensure seamless data flow and communication between different platforms.
Collaborate with IT and other relevant departments to integrate CRM with marketing automation tools, customer support systems, and other software as required.
Documentation:

Create and maintain detailed documentation of CRM configurations, processes, and user guides.
Ensure that CRM documentation is up-to-date and accessible to relevant stakeholders.
Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
Proven experience in CRM system administration and configuration.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Knowledge of CRM best practices and industry trends.
Familiarity with data analysis and reporting tools.
Experience with CRM software such as Salesforce, Microsoft Dynamics, or HubSpot is preferred.