CX/UX Digital Design Specialist

CX / UX Digital Design Specialist
Doha, Qatar
Salary negotiable + Visa + Health Insurance + EOSB + Annual Leave

The CX / UX Digital Design Specialist is responsible for establishing and maintaining digital product, customer experience, and design standards across the organization. The role acts as an independent subject-matter authority, ensuring digital services meet quality, accessibility, usability, and experience standards while overseeing external vendor delivery and building internal design capability.

Key Responsibilities:

• Define, publish, and maintain standards for digital product, service design, user experience, accessibility, and service quality.
• Provide subject-matter expertise in the scoping, evaluation, and award of digital design and development engagements.
• Govern the quality of digital products and experiences delivered by external vendors, agencies, and systems integrators.
• Establish quality assurance processes, conduct service reviews and audits, and track remediation through to closure.
• Advise business and executive stakeholders on product direction, design decisions, customer experience trade-offs, and digital service quality.

Qualifications & Experience:

• Bachelor’s degree or equivalent in a relevant field.
• Minimum 10 years of experience in digital products, customer experience, service design, or UX, including 2+ years in a senior, lead, or authority role.
• Experience delivering digital services within government, the public sector, or a similarly regulated environment.
• Proven experience governing external vendors and defining or implementing digital standards, guidelines, or frameworks.
• Strong expertise in user research, service design, design systems, accessibility, product definition, prioritization, and design governance; experience with multi-entity programs or AI-enabled products is an advantage.

Don’t miss this chance to advance your career. Apply today!