Supporting The Past Into The Future
Many organisations, while planning the journey to digital, rely on extending the life of business-critical systems, legacy infrastructure and architecture. This is often a challenge with employees needing to be trained and redeployed with skills available for the future while increasing costs commanded by original equipment manufacturers can also have an impact.
Linnk Support helps organisations extend the life of their assets with its range of remote, and onsite support services. Linnk Support can help our clients reduce the cost of ongoing support and maintenance for Telecom and IT infrastructure without the high costs associated with ongoing maintenance and support.
Linnk Support engineers are best in class for legacy systems, allowing our clients to focus on developing employees for future technologies, while we cost-effectively maintain and support the existing legacy Telecom and IT environment. Linnk Support retains a core SME bank of experts able to effectively maintain and support equipment portfolio for EOL, EOS and obsolete OEM equipment.
Linnk Support's Core Services
REMOTE TECHNICAL SUPPORT
Our remote teams of subject matter experts are on hand to provide our clients with a flexible option for support across levels 1 to 3. We follow ITIL service management practices and our service management platform allows real-time status updates on the resolution.
We offer a full multivendor offering where we can combine multiple products, vendors & technologies under one simple support contract with a generic or customised SLA and KPI agreement.
ONSITE TECHNICAL SUPPORT
Linnk Group deploys onsite SME experts based on our clients' needs for support, emergency recovery, migration, integration, and ongoing maintenance. Our onsite SMEs have access to additional skill networks essential for multivendor environments.
At Linnk Group, we offer emergency ticket support services to all clients, irrespective of whether they hold a service agreement with Linnk Support.
SPARES AND REPAIRS
Legacy technology often requires spares and repairs for ongoing equipment use. We have access to an extensive inventory of spares and our designated pop-up repair centers can be designated as part of the service offering for extending your equipment's life.
Our expert teams offer equipment health and security audits for your environment. Our comprehensive reports assist your organisation in planning for the extended life and security of your products. By identifying potential issues in advance, we help you proactively address them and ensure a secure and reliable environment.
Technical support solutions tailored to you
In the fast-changing world of technology, staying up-to-date is crucial for business success. However, advancements in technology often lead to the end of life (EOL) and end of service (EOS) situations for IT and telecom equipment. That's where Linnk Support comes in. Our platform extends the operational life of your equipment, providing remote support by a team of expert technicians specialising in EOL and EOS scenarios.
With Linnk Support, you have access to a skilled team of technicians who can handle equipment upgrades, system migrations, troubleshooting, and more. Our remote support is available whenever and wherever you need it, ensuring swift and efficient resolutions to minimise downtime. By eliminating on-site visits and optimising resource allocation, our remote support significantly reduces operational costs. It also saves you time by swiftly addressing issues remotely.
At Linnk Support, we prioritise exceptional customer service and timely resolutions. Rest assured that your IT and telecom equipment will be supported by seasoned professionals who understand your business. Experience uninterrupted operations and technological success by embracing the power of remote support for EOL and EOS scenarios. Contact us today for a free consultation and discover how Linnk Support can transform your business
Connect with Linnk Support
Hear from people who have found their perfect role through Linnk
"I was blown away by the level of customer service provided by Linnk Group. They are responsive, attentive, and truly care about helping us find the perfect Robotics Project Manager fit for our team. Their dedication to our success is truly commendable."
"We have been working closely with Linnk Support for our technical support needs, and we couldn't be more pleased with their services. I would recommend them to anyone in need of reliable technical support."
"Linnk Support has been vital to the maintenance of our IT infrastructure. Their incident management services have been exceptional, allowing us to quickly resolve any issues and minimize downtime. We are extremely satisfied with Linnk Support's expertise and professionalism, and we definitely recommend their services."
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