Finastra Trade Services Technical Consultant

Finastra Trade Services Technical Consultant
Doha, Qatar
Salary negotiable + Visa + Health Insurance+ EOSB + Annual Leave

To provide application support services to Trade Services Unit of the bank based on the agreed service level agreements. To liaise with external service developer/provider and internal business units to define, develop, implement, configure, and deliver solutions as required.

Roles and Responsibilities

• Provide efficient support to various Trade Finance Systems and related application.
• Take ownership of issues raised by users directly or via other channels. Ensure that these are responded to, and to resolve it or redirect it according to internal teams via escalation procedure.
• Collaborate with other teams to ensure that issues are resolved and closed (within SLA) with proper problem analysis, fixing, testing and releases of fixes
• Provide requested statistics gathered from incident/change management system for refinement in problem/change management

Skills and Experience

• Experience in functional/technical leadership
• Experience in dealing and managing external vendors and business users
• Strong presentation and influencing skills. Good track record in delivering end user support (relationship management) in past experiences
• Knowledge of relevant IT development tools and databases – Eclipse, Tomcat, Java/J2EE, XML, SQL, Web logic, Web Sphere and SVN.

Don’t miss this chance to advance your career. Apply today!