Senior Officer – Policies & Procedure

Role : Senior Officer – Policies & Procedure
Location: Sharjah
Type : Contract (12 months extendable)

Role overview:

The candidate should meet the following criteria:

• Minimum of 10 – 12 years of experience in a UAE bank, preferably in the Retail Banking segment

• Strong knowledge of UAE Central Bank regulations applicable to banks

• Well-versed in Consumer Protection Standards and regulatory expectations

• Background in Internal Audit, Risk Management or Compliance

• Bilingual is preferred (English/Arabic), but not a must if he/she meets all the other requirements

In addition, the candidate should demonstrate:

• Hands-on experience in developing, reviewing and maintaining Policies and SOPs

• Strong understanding of process governance frameworks, including standardization, version control and approval workflows

• Ability to translate regulatory requirements into clear, structured and implementable procedures

• Capability to identify process gaps, control weaknesses and recommend remediation actions

• Exposure to regulatory audits, internal audits and handling of audit observations and closures

• Strong analytical and documentation skills with attention to detail and consistency