Resident Engineer

The role spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solution. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Description:
The Resident Engineer reports within the Professional Services (PS) team and is typically dedicated to a single customer. This role requires fluency in Juniper Networks technologies and general networking, as well as a deep understanding of the customer’s specific deployments and use cases. Network Engineers act as the primary technical contact for customers and working closely with the customer on a daily basis. They are granted access to customer production equipment to perform their duties.

Key Responsibilities:
• Serve as the subject matter expert for Juniper products in data center networking technologies, supporting customers with network design, troubleshooting, hardware and software testing, documentation, best practices, and automation.
• Provide primary technical support for break/fix activities, using advanced diagnostic skills to restore services quickly and reduce the likelihood of recurrence.
• Advise customers on best practices for Junos configurations and network design.
• Manage and grow relationships with internal teams and outsourced development partners involved in engineering design and development.
• Review and evaluate designs and project activities for compliance with technology and development standards; provide constructive feedback to improve product quality.
• Contribute domain-specific expertise and engineering leadership to cross-organizational projects and programs.
• Drive innovation by integrating new technologies into engineering projects and designs.
• Mentor and guide junior staff members.

Education and Experience:
• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field (or equivalent experience).
• Typically, 6 + years’ experience in data center routing, switching, and network architecture, with hands-on experience using Juniper products such as the QFX, PTX, MX, and EX series.
• Proven ability to develop test automation and write scripts in Python.
• Up to 10% travel to customer sites is required.

Knowledge and Skills:
• Experience testing and certifying Junos and Junos EVO software features and associated hardware.
• Skilled in empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
• Proficient with engineering design tools and software used to design components and solutions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills in English; able to present product architectures and design proposals and to negotiate options with senior management.

Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)