Resident Engineer

Linnk are seeking a Senior Network Engineer (Resident Engineer) to provide post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. This position will be based in Istanbul and will be onsite with the customer.

The RE will be a critical part of the operational team by reaching out to the wider technical and engineering teams for extended support.

Responsibilities:
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

Education and Experience Required:
• Bachelor’s degree preferred or associate degree holder (technical field) with 6- 8years working experience in related fields desired.
Knowledge and Skills:
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• In-depth knowledge of implementation and technical support of networking products in LAN, WAN, or Internet services environments.
• Some in-depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the juniper account team and technical assistance centre.
• Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.
• Detailed understanding of the protocols surrounding IP networks.

These skills should generally include:
• TCP/IP fundamentals,
• IP subnetting and supernetting and hierarchical routing principles,
• Routing protocol operation (OSPF and BGP),
• Routing policies at BGP peering points, e. VPNs and the associated tunnelling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required
• JunOs
• Juniper Certifications Professional level (JNCIP) or higher is a plus
• Nice to have: Mission Critical and ITIL certifications.